CELLDATACampbell Scientific Cellular Data Service Subscription

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1. What do I do if the country where I need cellular data service is not on your list?

   We have access to over 600 cellular carriers in 185 countries. If the country where you need service is not on theCountry List for Cellular Plans, contact Campbell Scientific Customer Service for a quote. We need to know the country and expected monthly data use.

2. Can I order more than one year of CELLDATA service?

   Yes. While subscription terms are annual, the quantity of the data service on the order can be adjusted to indicate the number of years that are to be prepaid.

3. Can I suspend my CELLDATA service?

   A line of service can be suspended for up to 90 days. Contact Campbell Scientific Customer Service for assistance.

4. How do I renew my CELLDATA subscription?

   The duration of a subscription is typically one year, beginning 10 days from the provisioning date. Service suspensions or multi-year subscriptions will affect the renewal date. Sixty days before a subscription expires, Campbell Scientific will send the customer contact a renewal notice via email with a link to the online renewal center on theYour Account page. From there, customers can renew the subscription and select a method of payment. Customers can renew their subscription at any time and can pay for up to five years of service.

5. How do I cancel a CELLDATA subscription?

   Contact Campbell Scientific Customer Service for assistance. Each subscription is prepaid for a year of service. Refunds are not available for early cancellations.

6. If I have a CELLDATA plan, where can I find modem status information?

   On our website,log in to your accountand select the Cellular Data Subscriptions option listed underOrders and Tools. This page will show your data use, modem status on the carrier, and other information.

   If you would like to give others access to this information, they need to create their own user account (an option on theAccount Login page). Then share with them the modem phone number, which is also called the MSISDN number. After they log in, have them select the Cellular Data Subscriptions option listed underOrders and Toolsand then the Linked Subscriptions tab. From there, they enter the modem phone number, and then they will then be able to view the information they need.

7. What happens if my data use goes over the monthly allowance for my CELLDATA plan size?

   Each data plan has a monthly limit. When more than one line of service has the same data plan, the data allotment is pooled for use by all lines on the same plan. If the modem data use exceeds the plan limit for a month, an email will be sent to notify the customer contact. Data overages are logged each day. When overage charges beyond the pool limit reach $50.00, customers will be notified and billed. For information about current additional charges, review theCellular Data Service Provisioning Order form.

8. If I previously bought a Campbell Scientific cellular modem, can I use your cellular data service?

   Yes, for RV50 modems. Place an order forCELLPROVwith the desired carrier and data plan. Complete theCellular Data Service Provisioning Order form, making sure to include the modem model number, serial number, and IMEI number. An activated SIM will be shipped to you complete with instructions to install the SIM and to program the modem.

9. Do I need a Konect PakBus Router service for a Campbell Scientific cellular data plan?

   Campbell Scientific cellular data plans provide a private dynamic IP address. With a dynamic IP address, a data logger can connect to the Internet and push data or emails to a programmed location. However, because the modem is using a dynamic (changing) address within a private network, you cannot initiate communication with the data logger without the help of a routing service. Campbell Scientific offers theKonect PakBus Router serviceto enable this two-way communication between Campbell Scientific support software and the data logger. When you purchase a cellular-enabled device from Campbell Scientific, Inc., a complimentary subscription to the Konect PakBus Router is included with your purchase.

10. Can a CELLDATA subscription be transferred to another customer?

    Yes. Financial responsibility for a line of service can be transferred to another customer. The customer to whom the service will be transferred must establish an account with Campbell Scientific and then notify Campbell Scientific Customer Service that financial responsibility for a line of service should be moved to the new account. The request must come from the new customer. Notice to customer service must reference the current customer name and the line of service to be moved. The line of service is identified by the phone number (MSISDN) assigned to the modem.